• Legitimate Reviews

    With so much focus on reputation management AKA online reviews, businesses are tempted to have employees or friends post reviews.

    I spoke with a marketing company recently offering in their package to “post reviews for you”.

    The reasons for not engaging in this practice begin with ethics.  If you’re still considering it to give your website an edge up it’s important to know most likely this will come back to haunt you.

    People are not fooled.  A business with all 5 star reviews makes you read further.  I have several clients who have legitmate (under 10 reviews) – 5 star reviews.  In reading them it is very obvious these are not fake. If a company has 100+ 5 star reviews – and you begin reading, fake reviews typically show themselves in verbiage.  If viewers are suspicious they can report this to Google.

    Read more about how to spot a fake review.

    Most review websites have sophisticated software in place to flag suspicious reviews.  With Google it’s even easier as they track your IP address if you use Google search, any site with Google ads, etc.  They note all this information.  Google is excellent at putting pieces together, and if you get banned by Google – who controls search results – where do you think your website will land in these results?

    Playing by the rules benefits everyone – and speaks well of your business from that first step.

4 Responsesso far.

  1. This from of fake reviews is called black-hat reputation Management in our firm. Reputation management firms should be focused on resolving bad reviews and capturing legitimate good reviews from clients. Following this practice I find it that the client benefits far greater than if any fake reviews were given.

  2. Brenda says:

    Agreed – honesty will serve you for the long term.

  3. One of the reasons it’s so tempting for businesses to leave fake reviews (especially “offline” businesses) is because it can be challenging to get real customers to actually care enough to leave reviews. In the real world, only the super-angry or the super-happy customer will care enough to even remember to go home, get on the internet, and then write a review. Making it easier for the customers of the business to leave reviews is one important way to combat the fake review problem. That’s what we try to do with our QuickRate product at Terillion.

  4. Brenda says:

    The old theory: one happy client tells 4 people, one angry client tells 12 – now multiplied by online reviews.

    It is awkward for many businesses to “ask” a client to do something for them, after paying the business for a service. Surprisingly happy clients often are happy to take the time.

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