People can now talk about your business in a variety of public forums.\u00a0 Most of us welcome this.\u00a0 It does have its downside – that one unhappy customer.\u00a0 The one you tried exhaustingly to satisfy.\u00a0 If you’ve been in business long enough – it either already has happened, or will happen.<\/p>\n
Manage your online reputation\u00a0by ackowledging those who have reviewed your business. This\u00a0is an extension of how you appreciate your clients.\u00a0 AND that one unhappy client.<\/p>\n
Etiquette is simple – thank those positive reviewers for taking time to post and engage the unhappy one – calmly.\u00a0\u00a0 Avoid tit for tat.\u00a0 You can admit a mistake, if that happened, and apologize.\u00a0 If you have an offering to make amends, do so.<\/p>\n
Your response doesn’t have to be extensive.\u00a0 Potential clients will read how<\/strong> you responded.\u00a0 Consumers know there are some people who are very hard to please, but a step toward addressing any\u00a0negative review\u00a0goes a long way.\u00a0\u00a0 More is telling in HOW you handle the unhappy client; and can speak well to potential clients.<\/p>\n Don’t avoid a bad review.<\/p>\n","protected":false},"excerpt":{"rendered":" People can now talk about your business in a variety of public forums.\u00a0 Most of us welcome this.\u00a0 It does have its downside – that one unhappy customer.\u00a0 The one you tried exhaustingly to satisfy.\u00a0 If you’ve been in business … Continue reading